Client Testimonials

We have worked for over a decade in a variety of industries, and over time have developed good working relationships with many organisations. Below is a selection of the comments which we have received as a result of these relationships.

We have worked for over a decade in a variety of industries, and over time have developed good working relationships with many organisations. Below is a selection of the comments which we have received as a result of these relationships.

“Thank you so much Kavin, you are super-efficient and your comments and feedback is greatly appreciated, it really helps me understand everything more clearly. Thank you so much for all your help."

Lorraine Scullard

21 December 2018

Thank you for all your help.  It was great dealing with you guys. You are a very helpful and friendly bunch and we will definitely contact you in the future if we require any further training/courses."

Messina Air Conditioning and Refrigeration

08 June 2018

“Thanks Kate - always a good day when Total Mantra point me in the right direction again! Hope your day is good too!"

Mau Cronin
Enigma Electrical

23 May 2018

“Thanks very much for the assistance and the many changes Total Mantra has made to help RoadTek staff complete the Leadership and Management modules. It is why local is the best."

Michael Montgomery (Monty)

13 September 2017

“Hi Tina, I just wanted to say a big THANK YOU to you and your team at Total Management & Training for your recent support in taking on our Admin Trainee in Cairns. We were in quite the dilemma with the previous RTO going under, and time was not on our side to complete our Admin Trainee. Your support and understanding was seamless; as it was quite stressful for our Trainee.

I wish more RTO’s were as enthusiastic, supportive and passionate about their services as you and your team are. So on behalf of Programmed Skilled Workforce and our Admin Trainee we thank you for all your efforts. I will not hesitate to recommend or engage your business for further opportunities in Cairns. Kind Regards"

Rachael Quinlan
Aust Apprentice Field Officer
Programmed Skilled Workforce

5 September 2017

“Hi Laurie and team, I wanted to pass along a testimonial for you.  Since our review and you creating the documents & systems you did for us, I have felt so much more confident of our processes.  It was very helpful to have someone come in from the outside and improve our risk management.  I now have the peace of mind that we have good systems and documentation.  Our guides are better informed, and our teachers appreciate the fine attention to detail in our risk assessment process.  Many thanks to you for helping our business! Kind Regards."

Laurie Pritchard
Managing Director
Small World Journeys

7 April 2017

“Good Morning Tina, Bruce ran a great course over the two days he was on Palm Island. From all the participants I spoke to they stated he was excellent, and agreed it was a well run and delivered course. Bruce was excellent in his presentations and communication with the participants. Thank you again for the providing the course and the instructor for our staff on Palm Island, we would not hesitate to engage your company again for further training."

Nathan Vinson
Workplace Health & Safety Specialist
Campbell Page

27 January 2017

“Hi Ben, I would like to take the opportunity to thank yourself and your staff for the diligent work you all undertook on our new IMS. The process from conception to completion was undertaken in a very professional manner, and I think what we have as a result is a compliant and practical system which can adapted as time goes on. PCS will happily recommend your organisation to others in our industry who require WHS services and training."

Andrew Laugher
Operations Manager
Precision Concrete Solutions

17 November 2016

“That is great news thanks Tina, just want to say that I really enjoyed the course and Bruce was an excellent course trainer. His instruction was first class and he really helped us all get through the course and the assignments well during the face to face component on Thursday Island and backed it up with very quick responses when I sent him queries when completing assignments.

Can you pass on my appreciation and regards to him please?"

Mark Geyle
Senior NRM Officer (Terrestrial)
Land and Sea Management Unit
Environmental Management Program
Torres Strait Regional Authority

13 June 2016

“Hi Graham, thank you very much, your training really left our managers and team with a WOW vision. Your knowledge and experience in this area was exceptional. I will be definitely completing this workshop again. I was really worried about the size of the group but it all ran really well. Thank you once again for your time and hope to have you complete further training for us soon. Many thanks, Vicky”

"Hi Laura, many thanks to QTS for offering this training. Graham was awesome! He delivered the training extremely well with his years of experience and knowledge on Time Management. Our group was mainly managers and supervisors and they all really enjoyed the training."

Vicky Wilson
Training Consultant | HR Dept
Cairns Hardware

23 May 2016

“The webinar on Tuesday was one of the best I have listened to, in quality of content, presenter confidence and speaking. It was clear, no umms, good speed, and the clarity of the webinar itself; super clear, no delays, and easy to submit own questions. I am looking forward to more of them.”

Noel Boulton
Auckland, NZ

25 February 2016

"Hi Nikki

Thank you very much for this.

Could you also please pass on my thanks to Tina and your Director – I really appreciate the effort they went to by helping us out to get Nathan trained in the correct Unit.


Kathryn Meeks  |  Operations Administrator
RCR Power Pty Ltd  |  RCR Infrastructure

15 February 2016

HSR Course Attendees
Townsville Hospital & Health Service

13 November 2015

"Good Morning Tina,

Thank you again for assisting us with our training needs.

Your dedication to provide training for our organisation is always highly appreciated. A huge ‘Thank You’ to Peter who, in going out of his way to provide training in such a flexible environment, came highly commended by our team.

Kind Regards Teena"

Teena Akiba
Training & Development Officer
Torres Strait Island Regional Council

3 November 2015

WHS Advisor Course Attendees - Mackay
Dept Education, Training & Employment

23 October 2015

"Hi Laurie

Thanks again for your time delivering this session. The way you deliver the content resonates with our team. Every single person commented on it, and noted the various ‘lightbulb’ moments where they can now apply the learning into their own workplaces.

Thanks again.


Tim Allard
National Operations Manager  
Australian Wildlife Conservancy

14 March 2015

"I would like to thank you for your help over the four courses I have completed with you.  The one thing I can say is I have learnt a fair bit, and the training will help me as time goes on.  It is a shame there are not a few more companies that do face to face training in the “metro” areas that believe in training like you do, rather than giving out certificates.  If the need comes up for us, I would be happy to use you guys in the future."

John McDonald
HSEQ Manager
Mainbrace Constructions

2 March 2015

"I would like to thank everyone at Queensland Training Centre for their fantastic support and guidance in helping me achieve my Diploma in Occupational Health and Safety.

My ability to collate and display key work health and safety information to organizations at a corporate level could not have been achieved without the amazing level of training and assistance I was given thoughout my training with QTS.

So to keep this short and to the point.

Thank You QTS! "

John Holmes
Scaffold Supervisor / WHS Practitioner
Walz Group

17 October 2013

"Hi Laurie,

I would like to thank you and your staff for the prompt and excellent service that you provided for us at such short notice yesterday."

Niels Ogle
Team Health & Safety Manager
Hutchinson Builders

8 October 2012

"Thank you for presenting today. Feedback received from the group was positive, and they appreciated a refresher/reminder regarding the requirements of risk assessments. Some have even identified incidents of near misses that they should of reported.

I look forward to working with you again in the future."

Benjamin Keast
Human Resource Manager
ARC Disability Services Inc.

22 June 2011

"All very pleased with training in Bige. Staff and crew gained valuable knowledge and were impressed with the standard.

Thank you for your assistance."

Lisa Orr
HR/IR, Administration Manager
Dredging International (Australia) Pty Ltd

20 June 2011


Student Testimonials

Over the years, we have trained multiple students, from many industries. Below is a selection of some of the feedback which we have received from them.


Thanks Tina, you have an excellent teaching attitude, and are a very good communicator. The way you explain questions makes it easy to understand, and I have found you have a good understanding on how to adapt to your students' individual needs and change the way you present in order for them to understand and keep interested.

Thanks again for the time and effort you put into the course, it makes a lot of difference.

Very enjoyable course, and I will recommend you to others.

Byron Brown
Rig Manager, Lucas Drilling Pty Ltd

9 October 2018


Who are you, where do you work and why did you choose to do your course?

My name is Adam Weir and I work for the Queensland Government and I chose to do the Certificate IV in Work Health and Safety to help my business unit be compliant with legislation and also to help my work colleagues be safe and healthier at their workplace.

How was the support provided by Total Management and Training (TMT)?

The support provided by Total Management and Training was excellent. The online training was informative with a wealth of resources available at your fingertips.

What does TMT do differently to other organisations?

TMT offer Get it Done Study Sessions which I found to be very helpful in me gaining the Certificate IV in Work Health and Safety qualification.

Would you recommend TMT to others and why would you do so?

I would definitely recommend TMT to others because their online training is excellent and easy to navigate.

The trainers are highly qualified and are readily available when you need to ask them questions.

If you could sum up TMT in one sentence, what would that sentence be?

TMT is a family run business and the attention to detail in every aspect of their business is excellent.

Adam Weir
Queensland Government

11 May 2018

I am employed at Prime Constructions (Qld) and enrolled in the Certificate IV in WHS due to support required from the HSEQ Manager. I enjoyed completing my course as it was flexible, easy to follow, and the content and assignments were interesting. I particularly loved that the course was online and thought the portal was really well constructed. 

TMT provided me with clear and timely support when needed - I could always count on the team to assist.

I would recommend TMT’s Cert IV in WHS as the course is well constructed, clear, and concise. It is great for anyone who needs flexibility and can’t attend classes, but still need support from the trainers.

Teagan Duignan
Prime Constructions (Qld)

10 April 2018

Huge thanks to Tina and the team at Total Management and Training for making the TAE course interesting, relatable and a heap of fun!!

Kenneth Pegg
Exploration Supervisor
South32, Groote Eylandt

5 April 2018

I recently completed an on site training course with Total Management and Training. Tina was great and was always very helpful when I had a problem. 

I would use Total Management and Training in the future and would recommend them to anybody wishing do a training course.

Andrew Genrich
South32, Groote Eylandt

22 March 2018

Thank you for the information that I have successfully completed the TAE40110. I thoroughly enjoyed the course, and was surprised at how much work was required. I believe I learned a lot that is very useful, and I think Graham Hedley did a great job.

Dan Christian
CYTE Pty Ltd

5 September 2017

Hi Graham

Finally got that cigar!! Many thanks for all your help and the positive feedback. Hopefully catch up when I do the upgrade.

Cheers Neil

Neil Stickler
29 August 2017

Hi Graham

I’ve just received confirmation from Ben on my successful completion of the TAE course. I just want to say thanks for your help throughout this course, it was much appreciated. You made the class fun, and got the message through to us quite clearly. Once again thanks for your tutorage, much appreciated.

With warm regards, 

David Scott
Creative Director
MDB Design Studio

29 August 2017

Good morning Ben, glad to have that qualification done and dusted, thanks to all your staff for making the studies as enjoyable as they can possibly be. I will always recommend TMT.

Mark Jordan
Workplace Health and Safety Coordinator
Cape York Partnership

7 April 2017

Thank you once again for all your kind and professional assistance, and also for Graham Hedley's excellent and professional training delivery skills. Kindest regards.

Loraine Scullard
Cape York Partnership

21 October 2016

"Thanks so much for your time and a big thanks to Mark George, he has given great advice and direction with regard to the course. Without his input I would of really struggled (more than I did)."

Jeff Quigley
28 July 2016

"It was a phenomenal experience with Queensland Training Services. Being a student from Papua New Guinea, the overall attainment of my Cert IV in Training and Assessment certificate was flawless right from the beginning, from planning, delivery and to assessment. I appreciated the immense inputs and efforts our instructor Graham Hedley had put in, and how very flexible these courses are which blends perfectly into our hectic and differing livelihoods. I have spoken highly to my fellow colleagues and potential candidates in similar interests that they will definitely get a good run for their money if they get a feel of QTS."

Dr Roger Casupang
International SOS, Papua New Guinea 

6 July 2016

"Thank you very much Mark for your excellent training, constructive feedback and endless patience. I will certainly be recommending yourself and Queensland Training Services to anyone requiring quality training.

Thanks again."

15 December 2015

"Thanks so much again for your support in finalising the work…… QTS will certainly come highly recommended by me to anyone looking at training."

Cheryl Morgan
Department of Communities, Child Safety and Disability Services
7 October 2015

"Hi Mark, received the final assessment results and I’m over the moon to receive such positive feedback throughout the course. The bubble hasn’t burst. You have set a high bench mark in training and I only hope to achieve this standard. My employer has training schedules ready for me, so no rest for the wicked. So all I can say is THANK YOU for making this course easy to understand and having the patience with me. You showed how to train small groups well. I know I still have a lot to learn."

John Lange
Queensland Fire and Rescue Service
25 September 2014

"Working my way through the assessments of the Cert IV in Work Health and Safety and still enjoying the topics. Once again, I'd just like to say Bruce how much I enjoyed the course and the effort you put into tutoring us all, it was very informative and a pleasure to attend"

John Harrington
21 August 2014

"Hi Mark, well you have definitely made my day/week/month knowing that I have finally finally finished my diploma. What relief. Thanks so much again for the ongoing support and assistance, so many times I was ready to give up and not bother finishing but your help assured me to keep trotting along."

Monica O’Neill
3 March 2014

"Thank you for marking my assessment so quickly - I really appreciate it. I have also just received a message from Qld Training to say that my certificate is ready for collection. I would like to thank you personally Tina for your help and patience over this past couple of months. I thoroughly enjoyed the whole experience of both doing the course and the assessments. I will be recommending your company whenever the opportunity arises. Take care."

June Hannan
Pro Mentor Coaching Pty Ltd
13 June 2013

"You have been very helpful in providing me with assistance during the compliation of subjects required to successfully complete the Cert IV OHS. I am very grateful for this professionalism. I will have no hesitation in recommending the services of Total Safety to others."

David Wilesmith
23 February 2012

"Thank you and the team for everything I really enjoyed the course and found it both educational and easy to follow and participate in."

Katrina Riedel
Holy Cross School
27 July 2011

"Hi Tina, Thank you so much. You have been fantastic.
Yourself, along with Skilling Solutions Queensland, have been so helpful. Life changing."

David Honour
27 July 2011

"Thanks again - I would like to compliment yourself and QLD Training on being very helpful and supportive through my WHSO and Cert IV, it has been a pleasure dealing with you!."

Christine Pantlin
13 July 2011

"Thanks. Can't wait to get it as this has been the most painless study I have ever completed.
Thanks Tina for your tireless efforts."

Linda Russell
Senior Workforce Management Officer Health and Safety, Central Business Services
Department of Environment and Resource Management
17 June 2011

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