Learn and Lead Training
Is your team struggling with time management? Drowning in the email avalanche? Have you just promoted someone who is struggling with their new responsibilities?
Total Management and Training's corporate professional development courses will enhance your team's working relationships, leadership skills and production efficiency.
Facilitated by experts, trained to industry expectations.
Have your team gain confidence and leadership skills, boost productivity, and become the best they can be.
Bullying and Harassment - ½ day course
Topics covered in this training:
- Defining and Recognising Bullying & Harassment
- Employer and Worker Obligations
- Responding to Situations and Complaints
- Investigation Techniques
- What Does Not Constitute Bullying
- What Co-Workers Can Do
Stepping Up To Supervisor - 1 day course
Topics covered in this training:
- Expectations and Ownership
- Situational Approaches
- Effective Delegation
- One Minute Management
- Developing Priorities
- Constructive Feedback
- Conflict Resolution
- Personal and Professional Development
- Buddy to Boss, Mate to Manager
Emotional Intelligence - 1 day course
Topics covered in this training:
- Understanding Emotional Intelligence (EQ)
- Avoid Negative Behaviour
- Avoiding Poor Decision Making
- Use of Emotional Awareness in Negotiation
- Verbal and Non-verbal Language
- Concepts and Techniques to Influence
- Self-management, Self-awareness
Time Management - 1 day course
Topics covered in this training:
- Be Productive, Not Just Busy
- Managing Deadlines
- Non-important Distractions
- Adding Value
- Prioritisation Quadrants
- Working Intelligently
- Taming the Email Monster, Getting Stuff Done
- Avoiding Time Stealers and False Priorities
- Multi-tasking vs Over-tasking
Interpersonal & Communication Skills - 1 day course
Topics covered in this training:
- Hearing and Listening
- Negotiation Techniques
- Non-verbal Communication
- Influencing Those Around You
- Situational Assessment
- Positive Impacts
- Assertion without Aggression
- Empathy, Support, Redirection, Compromise
- Powerful First Impressions
- Solution Orientated Approaches
Customer Service Training - 1 day course
Topics covered in this training:
- Determining Priorities
- Interpersonal Skills
- Prompt Service Delivery
- Establishing Rapport
- Handling Customer Complaints
- Identification of Promotion Opportunities
- Customer Satisfaction Reviews
- Reporting Critical Aspects of Service Delivery
Dealing with Difficult People - 1 day course
Topics covered in this training:
- Understand difficult situations and difficult people
- Understand power, and the nature of conflict and tension
- Understand personalities and individual motives
- Manage conflict using the conflict resolution process
- Use tools for dealing with difficult situations
- Manage difficult behaviour
- Deal with anger and handle complaints
Microsoft & Xero Training - 1 day course
Microsoft and Xero Applications facilitated:
- Microsoft Excel - Essentials Program
- Microsoft Excel - Corporate Program (customisable)
- Microsoft Word - Essentials Program
- Microsoft Word - Corporate Program (customisable)
- Xero Software - Introductory Course (half day)
Leadership Program - 2 day course
Topics covered in this training:
- Vision & Passion - Myth of the Heroic Leader
- Situational Leadership
- Delegate Not Abdicate
- Influence with Passion and Empower Others
- Continuous Change and Diversity
- Power Listening
- Managing Conflict
- Team Engagement
- Team Performance
Allied Health - Practice Staff Workshops - half days
Each half day workshop will cover the following topic:
- Privacy and Confidentiality in the Practice
- Conflict Resolution in the Workplace
- Managing Under Performance
- Infection Control and Prevention Practices
- Change Management
Course Venue and Equipment
Where an organisation would like to book a dedicated course for their staff, we are able to come to you and train on-site.
Where courses are conducted on-site then a suitable venue complete with white board or butchers paper is to be provided by the client company. The venue shall have sufficient space for the participants to be seated comfortably for the duration of training. Any catering costs shall be borne by the client company. Please contact us to discuss alternate arrangements if there is any difficulty in providing these facilities and equipment.
Additional Costs and Expenses
Where the training is conducted outside the immediate Cairns area then additional costs will be applicable. Any airfares, travel, accommodation, meals and materials freight incurred in the provision of this training will be on-charged plus 10%. Mileage will be charged at 80¢ (plus GST) per kilometre and traveling time will be charged at our standard rates. Please contact us for a formal quotation for courses conducted outside of Cairns.