Microsoft Outlook - Level 2



Our Microsoft Outlook Level 2 program is designed for students who wish to advance their understanding of Microsoft Outlook.

The course is aimed at those who have basic experience in Outlook.

Course facilitators are knowledgeable in all levels of Outlook and use the software on a daily basis. You will receive hands-on training by our patient, experienced facilitators and easy to read printed courseware for future reference.

Upon successful completion of the course, participants will be issued with a Certificate of Completion. 

Included Topics

Editing Messages

  • Copying within and between messages
  • Removing attachments

Organising Messages

  • Moving, copying, deleting, recovering
  • Automating using Quick Steps, archiving


  • Search query syntax, search options

Working with Views

  • Arranging, changing, sorting, formatting

Colour Categories

  • Creating, assigning, finding, removing

Working with Rules

  • Creating, selecting, naming

Email Techniques

  • Recalling, printing, message formats
  • Stationery, themes, voting

Appointments and Events

  • Scheduling, recurring appointments
  • Categorising, printing, deleting

Scheduling Meetings

  • Scheduling, responses, cancelling
  • Scheduling assistant, using groups

Managing Contacts

  • Pinning, contacting, creating, linking
  • Forwarding, groups, deleting

Task Requests

  • Creating, responding, completing


Make It Happen

Dedicated corporate classes may be scheduled, and these may be delivered onsite depending on availability of computers at the client’s premises, or in our training rooms using TMT's student laptops. Please speak to our friendly staff regarding onsite delivery.



© Total Management and Training 2024 - RTO #31178

web design by precedence