Who Should Attend?
Stepping Up to Supervisor is a management development program for new supervisors, managers, and leaders. The program offers a basic understanding of the roles, responsibilities, and expectations required to be successful, and it guides supervisors in developing an actionable plan for personal growth.
Becoming a manager is hard enough, but making the transition from colleague to boss is even harder, and comes with its own unique set of challenges. Stepping Up to Supervisor, and making the transition from buddy to boss is designed for those who have been promoted recently into a management role, and for those who have been there for some time but are having trouble managing their “buddies”.
Changes in the workplace have thrust these brand new managers into positions of such pivotal importance that they have little time to get up to speed. Nor can they count on other people to show them the ropes. Today’s supervisors have to hit the ground running. In this course, participants will learn to set boundaries, run successful workgroups, establish goals and expectations, give performance feedback, address general supervision issues and motivate staff.
Program Content
This program will cover the following:
- Set clear expectations
- Set jointly agreed goals that motivate and encourage ownership
- Assign work using situational approach
- Delegate effectively and confidently and inspire input
- Provide feedback using “One Minute Management”
- Provide regular constructive feedback and consult on role requirements
- Develop priorities and manage time effectively
- Resolve conflict and address general supervision issues
- Interact with, or within, new or existing teams
- Personal and professional development
Course Outcome
Participants attending this program will learn what supervisors are really supposed to do from a task and interpersonal perspective, and how to make a successful transition from peer to supervisor. All participants will be provided with course notes and handouts, and will gain a Certificate of Completion.
Course Venue and Equipment
Course may be delivered in our training rooms in Cairns (subject to availability), or onsite at the client's premises.
Where courses are conducted onsite then a suitable venue complete with white board or butchers paper is to be provided by the client company. The venue shall have sufficient space for the participants to be seated comfortably for the duration of training. Any catering costs shall be borne by the client company. Please contact us to discuss alternate arrangements if there is any difficulty in providing these facilities and equipment.
Additional Costs and Expenses
Where the training is conducted outside the immediate Cairns area then additional costs will be applicable. Any airfares, travel, accommodation, meals and materials freight incurred in the provision of this training will be on-charged plus 10%. Mileage and traveling time will be charged at our standard rates. Please contact us for a formal quotation for courses conducted outside of Cairns.
How to Book into a Public Course
Click on our Training Calendar to see what dates are scheduled. Download an enrolment form (click the Enrol Now button), complete and email to our friendly team at to secure your place. Please advise which dates you will be attending.
If there are no dates in the Training Calendar, feel free to make contact, as we may be in the process of scheduling, and will be in the best position to find dates which suit you.
How to Book into a Dedicated Course
Please note this course may be contextualised to your requirements, so please let us know if there is something specific you would like covered or have particular challenges within your organisation you would like addressed.
Contact our office if you would like to book a dedicated course. Course date will be scheduled at the time of booking and is subject to trainer availability.