This qualification reflects the role of individuals who apply a broad range of competencies in a varied work context using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
Possible job titles relevant to this qualification include:
- customer service adviser
- data entry operator
- general clerk
- payroll officer
- word processing operator
What if help is required with reading, writing or mathematics?
We can provide support in some areas. Where we cannot we will provide direction to other agencies who may be able to assist.
Recognition of Prior Learning
A student’s history of study, skills and experience can be taken into account but it must support the criteria included in the units of competency within the qualification. Documentary evidence covering the performance criteria, skills and knowledge of each unit of competency will be required.
The following units will be delivered in the Certificate III in Business:
- BSBWHS302 Apply knowledge of WHS legislation in the workplace
- BSBADM307 Organise schedules
- BSBCUS301 Deliver and monitor a service to customers
- BSBDIV301 Work effectively with diversity
- BSBFLM303 Contribute to effective workplace relationships
- BSBINM301 Organise workplace information
- BSBINN301 Promote innovation in a team environment
- BSBITU302 Create electronic presentations
- BSBITU304 Produce spreadsheets
- BSBITU309 Produce desktop published documents
- BSBWOR301 Organise personal work priorities and development
- BSBWRT301 Write simple documents
Students will be provided with online access to courseware and assessment tasks. Course instruction and trainer support will be provided throughout the duration of the qualification. Those undertaking traineeships will receive on-site visits from their allocated trainer, as well as support from an Australian Apprenticeship Support Network (AASN) representative.
Please note your enrolment in this qualification is for a set period, and will expire automatically after one year. If you have not completed your qualification in this time, an extension may be granted, however this will depend on how much progress has already been made in your studies.
Once a qualification has expired, you will receive a Statement of Attainment for any units which were completed during the enrolment timeframe. After expiry, you may re-enrol for another year for an additional fee, however this must be done within 6 months of the expiry date, and will be subject to qualification currency. After 6 months, full price will be payable. Please refer to our Student Handbook for more information.
How will participants be assessed and what will they receive?
Students will be assessed by completion of theory questions, practical activities, and skills testing. Upon successful completion of the assessment activities, participants will be issued with a qualification certificate for BSB30115 Certificate III in Business.
User Choice Funding
This qualification may be funded under the User Choice Program. There may also be Federal Government incentives applicable to the employer for eligible new employees who are undertaking a traineeship.
For more information about User Choice and Government Incentives please go to the Funding Information page on our website.
This course may be conducted in our training rooms in Cairns, or on-site at a client’s premises for dedicated delivery for a group of employees. Where courses are conducted on-site then a suitable venue and white board are to be provided by the client company. The venue shall have sufficient tables and chairs for participants to be seated comfortably for the duration of training. Any catering costs shall be borne by the client company. Please contact us to discuss alternate arrangements if there is any difficulty in providing these facilities and equipment.
Where the training is conducted outside the immediate Cairns area then additional costs will be applicable. Any airfares, travel, accommodation, meals and materials freight incurred in the provision of this training will be on- charged. Mileage will be charged at 80¢ (plus GST) per kilometre and traveling time will be charged at our standard rates. Please contact us for a formal quotation for courses conducted outside of Cairns.
How to Book
To enrol in this qualification, contact our office for an enrolment form, or download one off our website. Fax, email or post the completed enrolment form back to Total Management and Training along with payment. Contact our office to book an on-site or dedicated course for your organisation. Dates will be scheduled at the time of booking.