HLT37315 Certificate III in Health Administration

Target Audience

The Certificate III in Health Administration reflects the role of administrative workers in the health industry. These workers follow known routines and procedures, taking responsibility for their own work under general supervision. They combine communication, customer service and technical skills, and use discretion and judgment to adapt and transfer their skills to different situations.  

Occupational titles for these workers may include:

  • Medical or General Receptionist
  • Office Junior
  • Administrative Assistant
  • Administration Officer



The purpose of this program is to provide entry level qualifications to those employed in the health and allied health industries. This qualification will suit trainees, office juniors, receptionists, and administrative assistants. This qualification is the beginning of a career pathway which can take admin staff through Certificate IV and onto the Diploma of Practice Management.


Course Outcome

Competency will be assessed via a mixture of theory and practical assessments.  Participants who successfully complete all assessments will receive their Certificate III in Health Administration.


Recognition of Prior Learning

A student’s history of study, skills and experience can be considered but it must support the criteria included in the units of competency within the qualification. Documentary evidence covering the criteria of each unit of competency will be required.

If you wish to RPL please contact us and we will provide you with a RPL kit and pricing. 




Participants need to be able to access and competently use a personal computer or laptop with current software, and have sufficient literacy and numeracy skills to produce documentation such as accounts and medical charts.  Please make us aware if there are any difficulties in meeting the above requirements.


Units of Study

  • CHCCOM005 Communicate and work in health or community services
  • CHCDIV001 Work with diverse people
  • HLTINF001 Comply with infection prevention and control policies and procedures
  • HLTWHS001 Participate in workplace health and safety
  • BSBMED301 Interpret and apply medical terminology appropriately
  • BSBFLM305 Support operational plan
  • BSBINM401 Implement workplace information system
  • BSBMED302 Prepare and process medical accounts
  • BSBMED303 Maintain patient records
  • CHCCCS020 Respond effectively to behaviours of concern
  • CHCCOM001 Provide first point of contact
  • HLTAID003 Provide first aid
  • HLTAID001 Provide cardiopulmonary resuscitation


Choice of Delivery

This course may be undertaken in ways which best suits the learning style of the participant. Students may choose to undertake all their studies online, and take advantage of our online student portal. Those who prefer hard copies of materials are welcome to receive them in this way (rather than have electronic copies) however can still undertake their assessment tasks online.  If you would like hard copies as well as electronic copies of your materials, not a problem, just add $20 extra to each unit.


Pay As You Go

Committing to a full qualification can sometimes be a little daunting. What if you can’t finish it? What if you run out of time? We’re removing that fear with a pay as you go system. You can simply pay for and undertake one unit at a time. This way you can take the time you need. If you have a quiet period, then you may enroll in and get through a few units; if you’re busy, you may only get through one. Either way, you’re not penalised for juggling the commitments in your life. Simply chip away at the units and before you know it, you’ll have completed your qualification. If you have to stop, then you’ll have in your possession Statements of Attainment for the units you have completed, and no money wasted.


Trainer Support

Those undertaking this qualification will have highly experienced and dedicated trainers who will be available to them via telephone, email, and Skype for the duration of their study. This is our point of difference. These trainers will not leave participants to struggle, but will guide them and be there for them whilst they work through their assessments.


How To Enrol

To enrol in this qualification please download an enrolment form by clicking on the ENROL NOW button. Email or post the completed enrolment form back to Total Management and Training. To assist with affordability, any individuals enrolling in this qualification who which to take advantage of the discounted upfront price, may choose a payment plan where an initial payment is taken, and further instalments are deducted via direct debit over a period of time.




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