HLT47315 Certificate IV in Health Administration

Target Audience

This qualification covers workers who undertake a range of functions requiring application of knowledge and skills to achieve results in line with the organisation /business goals and under direction from senior management / practice partners.

Occupational titles for these workers may include:

  • Senior Administrator
  • Administration Manager
  • Team Leader



The Certificate IV in Health Administration reflects the role of individuals who work in a senior operational or team leading role in the health industry.  Participants will be equipped with the knowledge and skills to assist with the management of a health centre and/or general practice.


Course Outcome

Competency will be assessed via a mixture of theory and practical assessments.  Participants who successfully complete all assessments will receive their Certificate IV in Health Administration.


Recognition of Prior Learning

Your history of study, skills and experience can be taken into account but it must support the criteria included in the units of competency within the qualification.  Documentary evidence, and completion of an RPL kit will be required. 



Participants need to be able to access and competently use a personal computer or laptop with current software, and have sufficient literacy and numeracy skills to produce documentation such as reporting, business and financial planning.  Please make us aware if there are any difficulties in meeting the above requirements.


Units of Study

  • CHCDIV001 Work with diverse people
  • CHCLEG001 Work legally and ethically
  • HLTWHS003 Maintain work health and safety
  • BSBLDR402 Lead effective workplace relationships
  • BSBMED301 Interpret and apply medical terminology appropriately
  • BSBMGT403 Implement continuous improvement

  • HLTADM004 Manage health billing and accounting system
  • BSBCUS403 Implement customer service standards
  • BSBHRM405 Support the recruitment, selection and induction of staff
  • BSBMED401 Manage patient record keeping system
  • BSBRSK501 Manage risk
  • BSBSUS501 Develop workplace policy and procedures for sustainability
  • HLTWHS006 Manage personal stressors in the work environment
  • CHCDIV002 Promote Aboriginal and/or Torres Strait Island cultural safety


Blended Delivery

This course may be undertaken in a multitude of ways which best suits the learning style of the participant. Students may choose to undertake all their studies online, and take advantage of our online student portal. Those who prefer hard copies of materials are welcome to receive them in this way (rather than have electronic copies) however can still undertake their assessment tasks online.

During the course of study, participants may book into and ’attend’ virtual classrooms, where they can interact with other class members and the trainer in a live online session. Recordings of classroom sessions will be available for those who were not able to attend the session.  Face-to-face workshops are scheduled throughout the year in various centres, and participants are welcome to attend these as they become available. Enrolled students will be notified via our learner management system of any upcoming workshops. Webinars will also be available for participants to book into, and recordings of previous webinars available to all who are studying.


Trainer Support

Those undertaking this qualification will have highly experienced and dedicated trainers who will be available to them via telephone, email, and Skype for the duration of their study. This is our point of difference. These trainers will not leave participants to struggle, but will guide them and be there for them whilst they work through their assessments.


How To Enrol

To enrol in this qualification please contact our office for an enrolment form, or download one from our website.  Fax, email or post the completed enrolment form back to Total Management and Training.

To assist with affordability, any individuals enrolling in this qualification are provided with a payment plan where an initial payment is taken up front, and further instalments are deducted via direct debit over a period of time. Payment plans will not incur any additional fees.




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