HLT57715 Diploma of Practice Management

Target Audience

This qualification covers workers who undertake a range of functions requiring application of knowledge and skills to achieve results in line with the organisation/business's goals and strategic direction. These workers manage the operations and promotion of professional practices in the health sector. Occupational titles for these workers may include:

  • Practice Manager
  • Business Manager
  • Program Manager
  • Service Manager



The Diploma of Practice Management prepares participants for a career as managers, leaders, and owners in the health industry.  Participants will be equipped with the knowledge and skills to operate a health centre and/or general practice, marketing, and managing budgets, processes and people.  Other key areas of study include strategies for effective leadership, HR management and ensuring practice compliance from both a legal and ethical perspective.


Course Outcome

Competency will be assessed via a mixture of theory and practical assessments.  Participants who successfully complete all assessments will receive their Diploma of Practice Management.


Recognition of Prior Learning

A student’s history of study, skills and experience can be considered but it must support the criteria included in the units of competency within the qualification. Documentary evidence covering the criteria of each unit of competency will be required.

If you wish to RPL please contact us and we will provide you with a RPL kit and pricing.  



Participants need to be able to access and competently use a personal computer or laptop with current software, and have sufficient literacy and numeracy skills to produce documentation such as reporting, business and financial planning.  Please make us aware if there are any difficulties in meeting the above requirements.


Units of Study


  • CHCDIV001 Work with diverse people
  • CHCLEG003 Manage legal and ethical compliance
  • HLTADM004 Manage health billing and accounting system
  • HLTINF003 Implement and monitor infection prevention control policies and procedures
  • HLTWHS004 Manage work health and safety
  • BSBCUS501 Manage quality customer service
  • BSBFIM501 Manage budgets and financial plans
  • BSBMED301 Interpret and apply medical terminology appropriately
  • BSBMGT502 Manage people performance
  • BSBRSK501 Manage risk

  • BSBMKG514 Implement and monitor marketing activities
  • BSBHRM506 Manage recruitment selection and induction processes
  • BSBHRM507 Manage separation or termination
  • HLTWHS006 Manage personal stressors in the work environment
  • CHCDIV002 Promote Aboriginal and/or Torres Strait Island cultural safety


Choice of Delivery

This course may be undertaken in ways which best suits the learning style of the participant. Students may choose to undertake all their studies online, and take advantage of our online student portal. Those who prefer hard copies of materials are welcome to receive them in this way (rather than have electronic copies) however can still undertake their assessment tasks online. If you would like hard copies as well as electronic copies of your materials, not a problem, just add $20 extra to each unit.


Pay As You Go

Committing to a full qualification can sometimes be a little daunting. What if you can’t finish it? What if you run out of time? We’re removing that fear with a pay as you go system. You can simply pay for and undertake one unit at a time. This way you can take the time you need. If you have a quiet period, then you may enroll in and get through a few units; if you’re busy, you may only get through one. Either way, you’re not penalised for juggling the commitments in your life. Simply chip away at the units and before you know it, you’ll have completed your qualification. If you have to stop, then you’ll have in your possession Statements of Attainment for the units you have completed, and no money wasted.


Trainer Support

Those undertaking this qualification will have highly experienced and dedicated trainers who will be available to them via telephone, email, and Skype for the duration of their study. This is our point of difference. These trainers will not leave participants to struggle, but will guide them and be there for them whilst they work through their assessments.


How To Enrol

To enrol in this qualification please download an enrolment form by clicking on the ENROL NOW button.  Email or post the completed enrolment form back to Total Management and Training.

To assist with affordability, any individuals enrolling in this qualification who which to take advantage of the discounted upfront price, may choose a payment plan where an initial payment is taken, and further instalments are deducted via direct debit over a period of time.




© Total Management and Training 2020 - RTO #31178

web design by precedence