Rehabilitation & Return-to-Work Coordinator

Who Should Enrol?

This course provides the skills and knowledge required for a Rehabilitation and Return to Work Coordinator (RRTWC) to assist with the management of workers’ compensation claims, rehabilitation and return-to-work programs. It applies to individuals who undertake claims management, rehabilitation and return-to-work programs.

Note that the course does not in any way address the process of treating the worker for their injury or illness, as this is the task of health and rehabilitation professionals. Instead, the course focuses on assisting with managing claims and ensuring that the organisation supports the worker through return-to-work programs.


What Will They Learn?

The aim of the course is to provide participants with a basic understanding of the return to work process and the role of the Rehabilitation and Return to Work Coordinators. Participants will gain information on how to support and assist employers and injured workers, and the underlying skills that will assist RRTWC to facilitate the successful return to work of injured workers.



The course will enable RRTWC’s to:

  • compile and investigate initial injury notification information
  • facilitate and lead the early communication with an injured worker to clarify the nature and severity of the worker's injury
  • develop the suitable duties program component of a rehabilitation and return to work plan (if required) in consultation with the worker, the worker's employer and treating medical practitioner
  • coordinate the worker's return to work
  • monitor and ensure the work plan is consistent with the current medical certificate or report for the worker's injury
  • liaise with any person engaged by the employer to help in the worker's rehabilitation and return to work
  • liaise with the insurer about the worker's progress and indicate, as early as possible, and if any assistance or intervention is required
  • educate workers and management about workplace rehabilitation.


Is this the Q-Comp Course?

Recently the Workers' Compensation and Rehabilitation and Other Legislation Amendment Act 2014 was passed in Queensland parliament. The official assent of the Act has resulted in changes for rehabilitation and return to work coordinators and their employers. As a result of these changes, rehabilitation and return to work coordinators no longer need to be certified to carry out their roles. It is now the responsibility of the employer to ascertain that a rehabilitation and return to work coordinator is 'appropriately qualified' to carry out their role in the context of the environment they are working in.

This means there is no requirement for registration with the Workers' Compensation Regulator (Q-Comp) and rehabilitation and return to work coordinators don't need to renew their current certificates to continue working in their roles.

In response to these changes, there are now non-accredited and accredited courses available to meet the requirement of 'appropriately qualified'. This course is an accredited course, and fulfils the requirement of the legislation's intent to provide participants with the skill and knowledge to undertake the functions of their role as Rehabilitation & Return-to-Work Coordinator.


How will participants be assessed and what will they receive?

Participants will be assessed via theory assessment and practical activities.  At successful completion of the course participants will receive a nationally accredited Statement of Attainment - BSBWHS417 - Assist with managing WHS implications of return to work. 



On-site or dedicated courses may be customised to the procedures of specific organisations to allow targeted training of managers and employees. Please contact us if you would like to organise delivery of a customized course for your business.


Recognition of Prior Learning

A learner’s history of study, skills and experience can be taken into account but it must support the criteria included in the unit of competency. Documentary evidence will be required.


Course Venue and Equipment

This course may be conducted in our training rooms in Cairns, or on-site at client premises. Where courses are conducted on-site then a suitable venue and white board are to be provided by the client company. The venue shall have sufficient tables and chairs for participants to be seated comfortably for the duration of training. Any catering costs shall be borne by the client company. Please contact us to discuss alternate arrangements if there is any difficulty in providing these facilities and equipment.


Additional Costs and Expenses

Where the training is conducted outside the immediate Cairns area then additional costs will be applicable. Any airfares, travel, accommodation, meals and materials freight incurred in the provision of this training will be on-charged. Mileage will be charged at 80¢ (plus GST) per kilometre and traveling time will be charged at our standard rates. Please contact us for a formal quotation for courses conducted outside of Cairns.

Where consideration needs to be applied due to cultural, language, literacy, numeracy or other special needs, extra time will be allowed to ensure participants receive sufficient supported training. This time will be charged at our standard rates.


How to Book an On-Site or Dedicated Course

Contact our office to book an on-site or dedicated course for your organisation. Dates will be scheduled at the time of booking.


How to Enrol into this Course

Public courses scheduled on demand if minimum numbers can be met. Please contact us if you have 3 or more attendees.

Otherwise participants may enrol into our online option by downloading an enrolment form from our website, completing and sending with payment to Total Management and Training.



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