ISO 9001:2008 or non-certified
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What is a Quality Management System?

A quality management system (QMS) is a set of policies, processes and procedures required for planning and execution (production/development/service) in the core business area of an organisation. (i.e. areas which can impact the organisation's ability to meet customer requirements).  ISO 9001:2008 is an example of a Quality Management System.

Some people generically refer to the group of documents as a QMS, but specifically it refers to the entire system - the documents just describe it.

A QMS integrates the various internal processes within the organisation and intends to provide a process approach for project execution. A process based QMS enables the organisation to identify, measure, control and improve the various core business processes which will ultimately lead to improved business performance.

Why do I need one?

  • Cut Costs and Save Time
  • Increases Customer Satisfaction
  • Reduces Risk
  • Increases Visibility
  • Provides a Competitive Advantage
  • Reduces Response Time
  • Utilises Best Practice
  • Grows Your Business

What do Total Safety Services do?

We advise in the design and implementation of Management Systems, whether it be for accreditation in International Standards such as ISO 9001:2008, ISO 14001:2004 or OHSAS 18001:2007 or for non-certified systems which simply enable your business to work efficiently.

So whether you are looking for system development in just one area (such as Quality) or whether you are planning on a full integrated system bringing in various system components, we can assist you to bring it all together. We sit down with you, and go through your business  processes to gain a full understanding of what you do and how you operate. We then design and implement a system which will work with your current processes, utilising your existing forms and work procedures where possible.  And best of all, we keep it simple.

What we don’t do is provide you with reams of paper, and dump a convoluted, inappropriate and  unmanageable system in your lap and walk away. Your system needs to live and breathe, and be simple to use, easy to maintain, and tick all the compliance boxes.

Compliance Software

To compliment your system, we can also supply and support Mango Compliance Software.  Mango was created from the desire of industry qualified quality consultants to see their systems maintained by their clients. Setting up a quality system is only a start towards reaping the benefits of a quality assurance program. Single source documents are available at any time, from anywhere in the world - your updates are instantly live and available for the entire organisation. No more uncontrolled copies.

Improvements and non-conforming products (or processes) are recorded in the Improvement Module. Each investigation can be assigned to anyone within your organisation and Mango will time stamp and record every piece of evidence entered into the system. You have complete control over the workflow and information management - you decide who gets involved, when, and how much involvement they have.

Read more about Mango on our website

Training Services

In addition to the above, we are also able to provide accredited training through our registered training organisation, Queensland Training Services Pty Ltd.   Training available includes short courses such as asbestos removal, confined space entry, hazardous substances, working at heights, test and tag, White Card, HSR training, incident investigation, Functioning as a WHS Safety Advisor through to full qualifications such as Certificate IV and Diploma in Work Health and Safety, Management and Business, and Training and Assessment.


Your investment will depend on the size of your organisation, and what you already have in existence. It will also depend on how far you want us to go in the development and implementation, and how much you would like to do yourself. Therefore, you are in total control of what you spend. Either way, we will meet with you first, prior to quoting, discuss your requirements, and guide you through the process. A system from scratch will start at approximately $3,000 (plus GST). If you are seeking full third party accreditation, this will be a separate cost from our charges, however we can make you ‘certification ready’. For any additional consultancy or training services required, other than the development of your Quality Management System, a quote will be provided on request.

Travelling Costs and Expenses

Where we have to travel outside the immediate Cairns area, additional costs will be applicable. Any airfares, travel, accommodation and meals incurred in the provision of this consultancy will be on-charged.  Mileage will be charged at 80¢ (plus GST) per kilometre and traveling time will be charged at our standard consultancy rates. Details of these costs will be included in the quote.

How Do I Make This Happen?

Contact our office to speak with one of our consultants who will be able to answer any questions you may have, and after meeting with you, provide you with a formal quotation for the development of your Quality Management System.

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