De-escalating Conflict

What is meant by de-esclating conflict?

We’ve all experienced minor incidents which turn into a bigger situation, potentially even a crisis. These situations can escalate quickly, especially if emotions are running high. During these tense situations it’s essential to know how to support people in being able to adjust their behaviour. De-escalation training teaches practical techniques and concepts to prevent further escalation, all while maintaining the dignity and respect of the person involved.

De-escalation is a human behavior that is intended to prevent the escalation of conflicts. People may become committed to behaviours which tend to escalate conflict, so specific measures must be taken to avoid such escalation. De-escalation is aimed at calmly communicating with an agitated person in order to understand, manage and resolve their concerns. Ultimately, these actions should help reduce the person's agitation and potential for future aggression or violence. 

Noone needs a degree in counseling to sense uncomfortable situations. Most of us have more than adequate danger detectors designed to alert us when someone is having a troubling emotional episode. Learning to de-escalate is a bit of a mixture of art, science, and social diplomacy. Because we cannot assume what the other person will seek to do; we must rely on our own abilities to manage the situation, and try to de-escalate and defuse emtional situations. This training will help you to do that.


Program Content

Participants completing this training will be able to:

  • Understand why people get upset and aggressive
  • Recognising trigger patterns
  • Understanding your own emotional response
  • Strategies and techniques to calm a situation
  • What not to do
  • Maintaining a supportive approach


Course Outcome

Participants attending this program will benefit from enhanced interpersonal skills, and be able to use these skills to achieve a more successful outcome when faced with the task of de-escalating conflict. All participants will be provided with course notes, and will gain a Certificate of Completion.


Course Venue and Equipment

Courses may be conducted in our training rooms in Cairns or onsite at the client's premises.

Where courses are conducted onsite, a suitable venue complete with white board or butchers paper is to be provided by the client company.  The venue shall have sufficient space for the participants to be seated comfortably for the duration of training. Any catering costs shall be borne by the client company.  Please contact us to discuss alternate arrangements if there is any difficulty in providing these facilities and equipment.


Additional Costs and Expenses

Where the training is conducted outside the immediate Cairns area then additional costs will be applicable. Any airfares, travel, accommodation, meals and materials freight incurred in the provision of this training will be on-charged plus 10%. Mileage and traveling time will be charged at our standard rates. Please contact us for a formal quotation for courses conducted outside of Cairns.


How to Book a Dedicated Course

Contact our office if you would like to book a dedicated course. Course date will be scheduled at the time of booking.



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