Who Should Attend?
ISO 9001: 2015 defines a procedure as “specified way to carry out an activity or a process”. A well-written procedure helps bring greater consistency in the activities involved in the provision of products or services.
If your organisation requires the development and writing of procedures, and your staff are unsure of how to go about this process effectively, this is the course to attend. If done right, procedures can have an important effect on an organisation. When written clearly and properly, they can help systems and people function better. If your people know what to do, when to do it, how to do it, and how not to get it wrong, you can reduce frustration and save a tremendous amount of time and effort.
Writing a procedure that is accurate, brief, and readable isn't always easy. But, with a bit of knowledge and practice, you can learn effective procedure-writing skills, and identify great opportunities to improve the quality of the things you do. Writing clear procedures can be one way to help your organisation operate smoothly and effectively because it can help each individual understand expectations and company norms.
Program Content
At the end of this program, you will understand:
- What a procedure is
- Why and when we need (written) procedures
- How to prepare and gather foundational resources
- Procedure writing - mistakes and how to avoid
- How to create and write a procedure – step by step guide
- I’m finished writing - what’s next?
- Tools and resources for procedure writing
- How to ensure procedures remain current
Course Outcome
Participants attending this program will benefit from enhanced procedure writing skills, and be able to use these skills to produce professional, well written procedures which guide the organisation's processes. All participants will be provided with course notes, and will gain a Certificate of Completion.
Course Venue and Equipment
Courses may be conducted in our training rooms in Cairns or onsite at the client's premises.
Where courses are conducted onsite then a suitable venue complete with data projector (or TV monitor with HDMI input), and white board or butchers paper is to be provided by the client company. The venue shall have sufficient space for the participants to be seated comfortably for the duration of training. Any catering costs shall be borne by the client company. Please contact us to discuss alternate arrangements if there is any difficulty in providing these facilities and equipment.
Additional Costs and Expenses
Where the training is conducted outside the immediate Cairns area then additional costs will be applicable. Any airfares, travel, accommodation, meals and materials freight incurred in the provision of this training will be on-charged. Mileage and traveling time will be charged at our standard rates. Please contact us for a formal quotation for courses conducted outside of Cairns.
How to Book a Dedicated Course
Please note this course may be contextualised to your requirements, so please let us know if there is something specific you would like covered, or have particular challenges within your organisation you would like addressed.
Contact our office if you would like to book a dedicated course. Course date will be scheduled at the time of booking and is subject to trainer availability.