"
Giving Effective Feedback
ENROL NOW

Who Should Attend?

Effective feedback is developmental. It gives recipients specific, direct, and constructive information to help them understand exactly what they did in a particular situation and the impact that behaviour had on others. Giving effective feedback is the first step in helping others understand (and address) how their behaviours are affecting their performance. 

Noone particularly likes to listen to what they’re doing wrong, and often the words are difficult or confusing to hear. Giving feedback isn’t especially easy, either, however providing constructive suggestions can help your direct reports and colleagues succeed. Learning how to give effective feedback and avoiding common feedback mistakes can make the difference between a meaningless (or disastrous) review and a constructive conversation.

If part of your role is to provide feedback and advice to others on their work performance, then this is the program for you.

 

Program Content

At the end of this program, you will understand:

  • What is feedback and why do we need to make it respectful and constructive?
  • Concentrate on the situation/issue/behaviour rather than ‘blaming’ the person(s) involved.
  • Recognising our own automatic reactions to ‘things going wrong’ and people ‘doing the wrong thing’.
  • Dealing with our own frustrations and reactions – have a plan and practice.
  • Putting the feedback sandwich (positive, negative, positive) process into action and breaking the steps down.
  • How does feedback affect outcomes?
  • Where and how do we begin and end the feedback process?

 

Course Outcome

Participants attending this program will benefit from enhanced communication skills where they will be able to provide confident, clear and empathetic feedback for constructive and positive outcomes. All participants will be provided with course notes, and will gain a Certificate of Completion.

 

Course Venue and Equipment

Courses may be conducted in our training rooms in Cairns or onsite at the client's premises.

Where courses are conducted onsite then a suitable venue complete with data projector (or TV monitor with HDMI input), and white board or butchers paper is to be provided by the client company.  The venue shall have sufficient space for the participants to be seated comfortably for the duration of training. Any catering costs shall be borne by the client company.  Please contact us to discuss alternate arrangements if there is any difficulty in providing these facilities and equipment.

 

Additional Costs and Expenses

Where the training is conducted outside the immediate Cairns area then additional costs will be applicable. Any airfares, travel, accommodation, meals and materials freight incurred in the provision of this training will be on-charged. Mileage and traveling time will be charged at our standard rates. Please contact us for a formal quotation for courses conducted outside of Cairns.

 

How to Book a Dedicated Course

Please note this course may be contextualised to your requirements, so please let us know if there is something specific you would like covered, or have particular challenges within your organisation you would like addressed.

Contact our office if you would like to book a dedicated course. Course date will be scheduled at the time of booking and is subject to trainer availability.

 

ENROL NOW

© Total Management and Training 2025 - RTO #31178

web design by precedence