Who Should Attend?
Working in a professional environment requires one to be able to think on their feet and deviate from the norm when necessary. With each problem comes the pressure of needing an effective solution whilst still adhering rigidly by all applicable regulations, policies and procedures. While this can seem daunting at first, there are numerous techniques available within this program which can assist you to find solutions which work for all stakeholders.
Problem solving refers to the ability to use knowledge, facts, and data to effectively solve problems. This doesn’t mean you need to have an immediate answer, it means you have to be able to think on your feet, assess problems and find solutions. The ability to develop a well thought out solution within a reasonable time frame, however, is a skill that employers value greatly. If you find yourself often having to nut out solutions to workplace issues, this is the course for you.
Program Content
This program will cover the following:
- Introduction
- Understanding the problem
- Divergent vs. convergent thinking
- Brainstorming techniques
- Decision-making
- Implementing solutions
- Continuous improvement
Course Outcome
This training course will teach you how to:
- Define and understand different types of problems
- Use analytical and creative thinking techniques
- Identify root causes of issues
- Generate innovative solutions
- Make sound decisions under uncertainty
- Implement and evaluate solutions
- Develop a continuous improvement mindset
All participants will be provided with course notes and handouts, and will gain a Certificate of Completion.
Course Venue and Equipment
Course may be delivered in our training rooms in Cairns (subject to availability), or onsite at the client's premises.
Where courses are conducted onsite then a suitable venue complete with white board or butchers paper is to be provided by the client company. The venue shall have sufficient space for the participants to be seated comfortably for the duration of training. Any catering costs shall be borne by the client company. Please contact us to discuss alternate arrangements if there is any difficulty in providing these facilities and equipment.
Additional Costs and Expenses
Where the training is conducted outside the immediate Cairns area then additional costs will be applicable. Any airfares, travel, accommodation, meals and materials freight incurred in the provision of this training will be on-charged plus 10%. Mileage and traveling time will be charged at our standard rates. Please contact us for a formal quotation for courses conducted outside of Cairns.
How to Book into a Public Course
Click on our Training Calendar to see what dates are scheduled. Download an enrolment form (click the Enrol Now button), complete and email to our friendly team at to secure your place. Please advise which dates you will be attending.
If there are no dates in the Training Calendar, feel free to make contact, as we may be in the process of scheduling, and will be in the best position to find dates which suit you.
How to Book a Dedicated Course
Please note this course may be contextualised to your requirements, so please let us know if there is something specific you would like covered or have particular challenges within your organisation you would like addressed.
Contact our office if you would like to book a dedicated course. Course date will be scheduled at the time of booking and is subject to trainer availability.