Who Should Attend?
Whether you are a senior manager, new manager, or simply want to increase your individual performance, this program will teach you the foundational principles of Emotional Intelligence and how to interpret and manage your emotions to influence others.
Focusing on managing your emotions under pressure, this program will enable you to increase your personal leadership by learning how to manage your emotional brain in your most difficult moments. This will allow you to influence and engage others, and connect with them in a more meaningful way.
Program Content
This program will cover the following:
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Understanding Emotional Intelligence (EI or EQ)
- The benefits of emotional intelligence development
- Practising emotional intelligence
- Increase your awareness of the situations which put you at risk of having your emotions lead to negative behaviour and poor decisions
- Develop and implement self-management, self-awareness, self-regulation, self-motivation and empathy
- Verbally and non-verbally communicate with others using emotional awareness
- Control of your own emotions by developing situational awareness and applying strategies
- Empathise with others’ emotional experiences and provide support
- Implement these concepts and techniques in the workplace to develop a harmonious team
Course Outcome
Participants attending this program will gain a strong understanding of emotional intelligence, and be able to use this understanding to hone and improve their managerial abilities and interpersonal communication. All participants will be provided with course notes and handouts, and will gain a Certificate of Completion.
Course Venue and Equipment
Course may be delivered in our training rooms in Cairns (subject to availability), or onsite at the client's premises.
Where courses are conducted onsite then a suitable venue complete with white board or butchers paper is to be provided by the client company. The venue shall have sufficient space for the participants to be seated comfortably for the duration of training. Any catering costs shall be borne by the client company. Please contact us to discuss alternate arrangements if there is any difficulty in providing these facilities and equipment.
Additional Costs and Expenses
Where the training is conducted outside the immediate Cairns area then additional costs will be applicable. Any airfares, travel, accommodation, meals and materials freight incurred in the provision of this training will be on-charged plus 10%. Mileage and traveling time will be charged at our standard rates. Please contact us for a formal quotation for courses conducted outside of Cairns.
How to Book into a Public Course
Click on our Training Calendar to see what dates are scheduled. Download an enrolment form (click the Enrol Now button), complete and email to our friendly team at to secure your place. Please advise which dates you will be attending.
If there are no dates in the Training Calendar, feel free to make contact, as we may be in the process of scheduling, and will be in the best position to find dates which suit you.
How to Book a Dedicated Course
Please note this course may be contextualised to your requirements, so please let us know if there is something specific you would like covered or have particular challenges within your organisation you would like addressed.
Contact our office if you would like to book a dedicated course. Course date will be scheduled at the time of booking and is subject to trainer availability.