Student Information Handbook
Total Management and Training (TMT) is committed to the highest standards in the provision of training and assessment. We have strategies and continuous improvement processes in place for training delivery and assessment of all courses within our scope of registration, as well as non-accredited training. Our Student Information Handbook is linked below for you to download. It is important you read this information prior to enroling into any type of training, as the handbook sets out who we are, what we do, and lays the ground rules with regards to what you can expect from TMT when you study with us. The handbook covers the following:
- Our Training and Assessment Policy
- About us
- About vocational education and training
- Course enrolments (including payment of fees, study methods and timeframes)
- Deferral or suspension of training
- Student support, training materials and assessment
- Issuing your certificates, re-assessment and accelerated progression
- Special considerations and recognition of prior learning
- Complaints or appeals processes, including suggestions, problems and grivances
- Dress code, attendance, medical emergencies, evacuation procedures
- A summary of your rights and responsibilities
- Access and equity, support services, health and safety, your health, smoking
- Copyright, plagiarism, collusion, contract cheating
- Financial responsibilities, refunds, unforeseen circumstances, course cancellations
- Disciplinary procedures, privacy and record keeping
- Keeping TMT informed, collection of Unique Student Identifiers (USI numbers) and other personal data
When reviewing our course offerings, please take note of the information in the tabs for that course, as the information may change depending on what course you are studying. Our courses are generally delivered Monday to Friday from 8.30am to 4.30pm (unless stated differently within the actual course offering webpage). Public courses are delivered at our modern training premises in North Cairns, however we are happy to come to you for delivery of corporate courses and group sessions. Please note if you are studying an accredited course, there will be a requirement for us to collect you Unique Student Identifier. This is explained further in the handbook, and on our enrolment form.
The duration of our courses, any pre-requisite requirements, special equipment required, or licensing requirements will be displayed within the course information, so please ensure you click through the tabs.
Student support services are set out in the page covering Suitability Self-Assessment & LLN Support, found under the Training menu.
Student Information Handbook
Student Support
There are varous ways we can guide you in deciding upon your chosen qualification or area of study. Talk to our admin staff about the training you are interested in, as they will provide the 'why' of the training - why you should do the particular course you are thinking about. Due to TMT being a safety consultancy, many of our courses are mandated by legislation, so that's always a big deciding factor for employers and students. We are not a company that deals with career guidance, however we do have an understanding of what qualifications and competencies make a difference out there in the workplace.
Talk to us if you have a hankering to undertake a course or qualification and are concerned about cost. Depending on your industry, there may be funding available, so don't be shy to tell us where you work. For those wanting to do a full qualification, and have noted the wallet full of moths, we have a solution for that too. Speak to our friendly staff about payment plans, to ease that financial burden.
Here at TMT we want you to succeed in your chosen course or qualification. Therefore it is important for you to have access to, and get to know your allocated trainer/assessor. Our trainers are happy to share their email addresses with you and encourage you to contact them, should you be experiencing difficulties with your studies, or any other aspect of your enrolment. If studying online, you may also ask questions directly within the Student Portal where you are studying your course.
During your enrolment, our trainers and friendly staff are on hand to answer any questions you may have. When you submit work for marking, our trainers will assess you and provide written feedback if you need to correct anything. Feedback to students is specific, and we will endeavour to direct you back on track by explaining what has been misunderstood, and where you need to go to access the information you require to respond to the assessment task again.
Our training environment is comfortable with a calm atmosphere which will hopefully put you at ease when you first arrive at our premises. We have a diverse team who have been training and assessing for many years, and our support team have assisted thousands of students in completing their studies and ensuring they have a positive experience here at TMT. Our team encourage feedback and suggestions from students and will go above and beyond to ensure your time with us is smooth sailing.
Please don't hesitate to talk to our team with regards to any concerns you may have with language, literacy or numeracy, and also if you are concerned about digital literacy. Also have a look at our Suitability Self-Assessment & LLN Support page (found under the training tab) which will provide further information on support services for reading, writing, numeracy and digital literacy.
Other Support Services
At TMT we understand life isn't always a bed of roses. Things can get in the way of our goals and objectives and leave us frustrated and demotivated. As much as we want to be able to just 'pull ourselves together and get on with it' it's not always that easy to do, and sometimes we need a helping hand to get us over some of life's obstacles. Our admin team and trainers are pretty clever people, and are always willing to lend a hand to assist you get through your studies, however we are limited in what we can and cannot assist with. This is where the following support services kick in.
There are a multitude of services out there who can assist you in all aspects of your life, not just in trying to get through some study. So if you're struggling to get on top of things, have a look at the providers below and reach out to any of these services to gain the support and guidance you need. The list below has been compiled using the Cairns Safer Streets website. Cairns Safer Streets has other services beside the ones shown below.
Cairns Support Services
- Wuchopperen Health Service - 6 Moignard Street - 4080 1000
- Anglicare Food Bank - St. John’s Church Hall, Cnr Lake and Minnie Streets.
- Open 10am to 4pm, Monday to Friday. A Centrelink Concession Card is required to get free bread, cakes and purchase from the low cost shop. Free 2-course meals every Wednesday from 5pm - no concession card needed.
- RAATSICC Family Support and Information (Cape and Torres) - 1300 663 411
- YETI - Youth support and information - 4051 4927
- Youthlink - Youth support and information - 4031 6179
- Anglicare - Youth Support Program - 4080 5800
- Lives Lived Well - Cairns Alcohol & Other Drugs Support Centre - 4220 9881
- Standby - Support after Suicide - FNQ - 0407 490 005
- ICAN Financial Counselling - 1300 369 878
- QLD Health Mental Health Emergency - Acute Care Team - 1300 642 255
- Cairns Hospital - 4226 0000
- headspace - 4041 3780
Cairns Tenancy Support + Advice
- Ozcare Homestay - Support for at risk tenancies - 1800 692 273
- Anglicare Homestay - Support for at risk tenancies - 0417 639 103
- QSTARS - Advice and referral service for all renters - 1300 744 263
- Cairns Homelessness Services Hub, 149 Bunda Street - 4046 8050
- Quigley Street Night Shelter, 6 – 8 Quigley Street - 4046 8092
- Ozcare Homeless Hostel (Men), 197 Draper Street - 1800 692 273
- Lyons St Diversionary Centre, 53-59 Lyons Street - 4046 8082
- Salvation Army Centennial Lodge, 281-289 Sheridan Street - 4031 4432
DV Connect
Providing emergency transport and accommodation, as well as crisis counselling and safety planning to help Queensland women, men, children and pets find pathways to safety, away from domestic, family and sexual violence. Call us 24/7- Womensline - 1800 811 811
- Mensline - 1800 600 636
- Sexual Assault Helpline - 1800 010 120
- More Info: http://www.dvconnect.org/
Beyond Blue
Anyone feeling anxious or depressed
Phone: 1300 224 636
More Info: www.beyondblue.org.au
Lifeline
Anyone having a personal crisis
Phone: 13 11 14
More Info: www.lifeline.org.au
Kids Helpline
Counselling for young people aged 5 to 25 years
Phone: 1800 551 800
More Info: www.kidshelpline.com.au
MensLine Australia
Supporting men with emotional or relationship concerns
Phone: 1800 551 800
More Info: www.kidshelpline.com.au
Domestic Violence Hotline (DV Connect)
Support for those experiencing domestic violence
Phone: 1800 811 811
1800RESPECT
Support for those experiencing domestic violence
Phone: 1800 737 732
Relationships Australia
For relationship support and information
Phone: 1300 364 277
Parentline
Support for parents and carers
Phone: 1300 301 300
Gambling Helpline
Phone: 1800 858 858
Open Arms
Veterans and families counselling
Phone: 1800 011 046
More Info: www.openarms.gov.au
13HEALTH
Confidential Health Advice 24/7
Phone: 13 43 25
Suicide Call Back Service
Anyone thinking about suicide
Phone: 1300 659 467
More Info: www.suicidecallbackservice.org.au